Summary
This policy covers our website, www.thrivebi.com.au, and how we handle the details you send us through it. This summary covers the main points. The full policy follows.
- Who we are. Thrive BI (ABN 32 442 874 429) is an Australian business based in the Australian Capital Territory. Contact us at support@thrivebi.com.au.
- We follow the Australian Privacy Principles. Small businesses are often exempt from the Privacy Act, but we have chosen to handle personal information as if it applies to us in full.
- What we collect. Your name, email address and business name if you ask to hear more from us. Your booking details if you book a call. Anything you write to us. Basic technical information such as your browser and IP address. Google Analytics records how visitors use the site.
- Why. To reply to you, arrange calls, send you the updates you asked for, and improve the website.
- Who else sees it. A small number of service providers who host the website, deliver email and run our calendar. We never sell personal information.
- Your choices. You can ask to see, correct or delete your information, unsubscribe from updates at any time, and block or delete analytics cookies.
- Complaints. Contact us first. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC).
1. About this policy
1.1 This policy explains how Thrive BI collects, uses, shares and protects personal information. "Personal information" means information about an identified person, or a person who can reasonably be identified.
1.2 It applies to people who visit our website, www.thrivebi.com.au, and to people who contact us, ask to hear more from us or book a call with us.
1.3 Our website is operated by Thrive BI (ABN 32 442 874 429). "We", "us" and "our" mean Thrive BI.
1.4 Our business may be exempt from the Privacy Act 1988 because of its size. We have chosen to follow the Australian Privacy Principles anyway, because the practices we work with are bound by them and expect the same standard from us.
2. What we collect
| Who it is about | What we collect | How we get it |
|---|---|---|
| People who ask to hear more | Name, email address and business name | From you, through the form on our website |
| People who book a call | Name, email address, the time you choose and anything you add to the booking | From you, through our booking page, which runs on Microsoft Bookings |
| People who email us | Name, email address and your message | From you |
| Website visitors | IP address, browser type, pages requested and times, recorded in server logs | Automatically, when your browser connects to the website |
| Website visitors | How you use our website: pages viewed, buttons and links clicked, how long you stay, the site or link that brought you, your device and browser type, and your approximate location (city or region) | Automatically, by Google Analytics cookies |
3. What we do not collect
We do not need patient information or health information about anyone, and we do not ask for it. Please do not include it in a form, a booking or an email to us. If we receive it, we delete it.
4. Why we use personal information
We use personal information to:
- reply to your enquiry or message;
- arrange and hold calls you book with us;
- send you updates about Thrive BI, if you asked for them (see section 5);
- understand how people find and use our website, so we can improve it;
- keep the website secure and prevent misuse; and
- meet our legal obligations.
We do not use personal information for any unrelated purpose without your consent, unless the law allows or requires it.
5. Emails from us
5.1 When you ask to hear more through our website, we will email you about Thrive BI. We only send these updates to people who have asked for them.
5.2 Every update identifies us and tells you how to unsubscribe. You can also unsubscribe at any time by emailing support@thrivebi.com.au. We act on unsubscribe requests straight away, and always within five business days.
6. Who we share personal information with
6.1 Service providers. We use the following providers to run our website and handle our email. Each handles personal information only to provide its service to us, under terms that require it to protect that information.
| Provider | What they do for us | Where the data is |
|---|---|---|
| Vercel Inc. | Hosts the website and runs its servers | Our servers run in Sydney. Requests pass through Vercel's global network, and its logs and account records are kept in the United States |
| Plus Five Five, Inc. (Resend) | Delivers the details you send through our website to our inbox | United States |
| Microsoft Corporation (Microsoft 365) | Our email inbox and calendar, and the booking page for calls | Microsoft's cloud, which may process information in Australia, the United States and other countries where Microsoft operates |
| Google LLC (Google Analytics) | Measures how visitors use our website | United States and other countries where Google operates |
6.2 Other disclosures.We may disclose personal information where the law requires or allows it, for example to respond to a court order, or to protect someone's safety. If the Thrive BI business, or part of it, is transferred to a company we set up or to a buyer, personal information may be transferred with it, and this policy will continue to apply.
6.3 We never sell personal information.
7. Sending information overseas
7.1 Some of our providers are in the United States, and Microsoft and Google may process information in other countries where they operate.
7.2 Before using an overseas provider, we check that its terms require it to protect personal information to a standard consistent with the Australian Privacy Principles. We remain responsible for how our providers handle personal information we give them.
8. Cookies and website analytics
8.1 Our website uses Google Analytics, a service provided by Google LLC, to understand how visitors find and use the site: which pages are viewed, which buttons are clicked, how long people stay, and where they came from. Google Analytics sets cookies in your browser and sends this information to Google, which may process it in the United States and other countries. Google Analytics does not record your full IP address; Google uses it to work out an approximate location and then discards it. We use these reports only to improve our website. We do not use Google Analytics' advertising features, we do not use the data to show you advertising, and we do not try to identify individual visitors.
8.2 We do not use advertising cookies, tracking pixels from social networks, or tools that follow you across other websites.
| Cookie | What it does | How long it lasts |
|---|---|---|
_ga | Google Analytics: distinguishes one browser from another, so visits can be counted | 2 years |
_ga_484D2KKQ2X | Google Analytics: keeps track of the current visit | 2 years |
The booking page for calls is provided by Microsoft, which may set its own cookies. See Microsoft's privacy statement for details.
8.3 Your choices.You can block or delete cookies in your browser settings; our website works without the Google Analytics cookies. You can also install Google's opt-out add-on at https://tools.google.com/dlpage/gaoptout. Google explains how it uses information from sites that use its services at https://policies.google.com/technologies/partner-sites.
9. How we protect personal information
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. These include encrypting information in transit, limiting access to our inbox and calendar to the people who need it, and choosing providers with recognised security practices.
If we suspect a data breach that is likely to cause serious harm, we will assess it promptly and notify the people affected and the OAIC where required.
10. How long we keep information
| Information | How long we keep it |
|---|---|
| Your enquiry, booking details and emails | Until you ask us to delete them, or until we no longer need them to stay in touch with you |
| Email content and delivery logs held by Resend | 30 days |
| Server logs held by Vercel | A few days at most |
| Website analytics held by Google Analytics | Up to 14 months, then deleted automatically |
11. Accessing and correcting your information
11.1 You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, by emailing support@thrivebi.com.au.
11.2 We will respond within 30 days. We do not charge for requests. If we refuse a request, we will explain why in writing and tell you how to complain.
12. Complaints
12.1 If you have a concern about how we handle personal information, email support@thrivebi.com.au. Tell us what happened and how you would like it resolved.
12.2 We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
12.3 If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
13. Changes to this policy
We may update this policy from time to time. We will post the new version here with a new "Last updated" date.
14. Contact us
Thrive BI (ABN 32 442 874 429)
Email: support@thrivebi.com.au
See also Website terms of use · Contact us